FAQs about our service

Find out everything you need to know aboutour service using our handy guide below

Cool Company are an Umbrella Payroll provider for contractors and freelancers.

Cool Company charges a margin for the administration of the payroll. A margin of £22.50 is deducted from the invoice total before the deductions of tax.

An umbrella company is a company that employs agency contractors who work on temporary contract assignments, usually through recruitment agencies. Read more about how it works here. 

If you have an “indefinite leave to remain” permit then yes, we can support you.

An umbrella company accommodates contract workers who do not want to set up their own limited company or have responsibility for the administration of self-employment taxes. The umbrella company will be your employer and pay you via PAYE.

It’s simple, join our service via the Create Account button or click here, complete your personal details, let us know who you are working for and record your time worked. Then sit back and wait for your payment.

We store your data on a secure database. All usernames and passwords are protected under the Data Protection Act 2018

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Using our portal makes joining so simple it can be completed within 5 mins.

Working via Cool Company’s umbrella you are fully employed, we take care of all the tax administration and payroll responsibilities.

No, one of the benefits is that you can remain employed until you secure your next role.

We will need your personal details, bank details, National Insurance Number and a copy of your passport.

We are present in three countries:
United Kingdom

Yes, in the UK, the majority of Umbrella Contractors source assignments via recruitment agencies. We can also work direct with end-clients too!

Depending on the agency we may be required too. Either way, we have a process to work with all agency processes to ensure you get paid on time.

You will need to record your time in our system, and we will invoice your agency/ client. Once we receive the funds, we pay you the same day.

Yes, if you have one great, if not please complete a new starter checklist.

Yes, you will receive a payslip each time we pay you.

Once we receive the payment, our system will send you a message confirming the payment has been received and paid to you.

No, as your employer we provide insurance cover for you.

Yes, we provide access to an Auto Enrolment Pension provided by NEST.

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Do you want to know more?

Do you still havequestions or want to know more? We have collected all our questions and answers that you can navigate between. Check out our FAQ page.