FAQ about our service

What services does Cool Company provide?

Cool Company are an Umbrella Payroll provider for contractors and freelancers

How much does your service cost?

Cool Company charges a margin for the administration of the payroll. A margin of £22.50 is deducted from the invoice total before the deductions of tax.

What is an umbrella company?

An umbrella company is a company that employs agency contractors who work on temporary contract assignments, usually through recruitment agencies. Read more about how it works here. 

I'm not a UK resident, can I still sue your Umbrella Company?

If you have an “indefinite leave to remain” permit then yes, we can support you.

Why should I join an umbrella company?

An umbrella company accommodates contract workers who do not want to set up their own limited company or have responsibility for the administration of self-employment taxes. The umbrella company will be your employer and pay you via PAYE.

How do I join Cool Company

It’s simple, join our service via the Create Account button or click here, complete your personal details, let us know who you are working for and record your time worked. Then sit back and wait for your payment.

What service does Cool Company provide?

How long will it take to register?

Using our portal makes joining so simple it can be completed within 5 mins.

I am employed by an Umbrella Company. Do I need to complete a self-assessment return?

Working via Cool Company’s umbrella you are fully employed, we take care of all the tax administration and payroll responsibilities.

Do I have to de-register when I have finished my work?

No, one of the benefits is that you can remain employed until you secure your next role.

How long has Cool Company existed for?

Cool Company registered in the UK in 2017 and have been present in Sweden since 2010

Services of Cool Company

Is my data kept safe?

We store your data on a secure database. All usernames and passwords are protected under the Data Protection Act 2018

How will I know I have been paid?

Once we receive the payment, our system will send you a message confirming the payment has been received and paid to you.

Do I need insurance?

No, as your employer we provide insurance cover for you.

Do you have a pension scheme?

Yes, we provide access to an Auto Enrolment Pension provided by NEST.

What information do I need to provide during the onboarding?

We will need your personal details, bank details, National Insurance Number and a copy of your passport.

Which countries does Cool Company operate in?

We are present in three countries:
United Kingdom
Sweden
Norway

Will Cool Company's services work with my recruitment agency

Yes, in the UK, the majority of Umbrella Contractors source assignments via recruitment agencies. We can also work direct with end-clients too!

Do you send my hours to my agency?

Depending on the agency we may be required too. Either way, we have a process to work with all agency processes to ensure you get paid on time.

How do I get paid?

You will need to record your time in our system, and we will invoice your agency/ client. Once we receive the funds, we pay you the same day.

Do I need a P45?

Yes, if you have one great, if not please complete a new starter checklist here

Do I get a payslip?

Yes, you will receive a payslip each time we pay you.