{"id":7039,"date":"2020-11-10T08:37:56","date_gmt":"2020-11-10T08:37:56","guid":{"rendered":"https:\/\/coolcompany.com\/se\/?post_type=blog&#038;p=7039"},"modified":"2025-04-04T09:06:35","modified_gmt":"2025-04-04T09:06:35","slug":"vanligaste-fragorna-till-var-kundsupport","status":"publish","type":"blog","link":"https:\/\/coolcompany.com\/se\/blog\/vanligaste-fragorna-till-var-kundsupport\/","title":{"rendered":"Vanligaste fr\u00e5gorna till v\u00e5r kundsupport"},"content":{"rendered":"\n<div style=\"background-color:rgb(241,236,253)\" class=\"wp-block-coolcompany-hero alignfull is-style-default\"><div class=\"blob-container\" style=\"transform:rotate(0deg)\"><svg width=\"700\" height=\"600\" viewBox=\"0 0 700 600\" fill=\"none\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" class=\"blob\" aria-hidden=\"true\"><path d=\"M644.355 37.9216C696.895 78.5633 705.014 162.464 697.691 233.002C690.367 303.539 667.6 360.575 637.031 420.643C606.304 480.71 567.774 543.532 504.568 575.632C441.202 607.732 353.158 608.972 296.956 574.254C240.595 539.537 215.918 468.586 159.557 403.973C103.355 339.359 15.4708 281.083 1.93786 214.265C-11.7543 147.448 48.9052 72.0882 127.237 35.4418C205.728 -1.34243 301.892 0.586316 398.374 0.173011C495.015 -0.240295 591.815 -2.72011 644.355 37.9216Z\" fill=\"rgba(113,66,233,0.10)\"><\/path><\/svg><\/div><div class=\"content\">\n<div class=\"breadcrumbs align wp-block-bcn-breadcrumb-trail has-text-color has-background\" vocab=\"https:\/\/schema.org\/\" typeof=\"BreadcrumbList\">\n\t<span><\/span>\n\t<\/div>\n\n\n<h1 class=\"wp-block-heading hero_title\" id=\"h-vanligaste-fragorna-till-var-kundsupport\">Vanligaste fr\u00e5gorna till v\u00e5r kundsupport<\/h1>\n\n\n<p class=\"hero_content wp-block-paragraph\">P\u00e5 Cool Company tror vi p\u00e5 att b\u00e5de ha en digital och smart tj\u00e4nst som \u00e4r enkel att anv\u00e4nda, och samtidigt ha en personlig support om fr\u00e5gor dyker upp. Hos oss f\u00e5r frilansare och konsulter snabb och kostnadsfri hj\u00e4lp fr\u00e5n v\u00e5r support b\u00e5de \u00f6ver telefon, mejl och chatt. En av v\u00e5ra mest erfarna talanger p\u00e5 v\u00e5r supportavdelning \u00e4r Viktor, som i \u00f6ver fyra \u00e5r guidat aspirerande och erfarna frilansare r\u00e4tt.&nbsp;<\/p>\n\n\n<div class=\"wp-block-coolcompany-separator\"><svg width=\"100%\" viewBox=\"0 0 1600 60\" fill=\"none\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M1600 0L1588.83 5.42855C1577.83 11 1555.5 21.8571 1533.33 27.8571C1511.17 33.8571 1488.83 34.7143 1466.67 32.5714C1444.5 30.4286 1422.17 25.2857 1400 24.2857C1377.83 23.2857 1355.5 26.7143 1333.33 26.8571C1311.17 27.1428 1288.83 24.2857 1266.67 25.2857C1244.5 26.1429 1222.17 31 1200 31.4286C1177.83 31.8571 1155.5 28.1429 1133.33 23.1429C1111.17 18.1429 1088.83 11.8571 1066.67 10.4286C1044.5 8.99998 1022.17 12.4286 1000 12.1429C977.833 11.8571 955.5 8.14286 933.333 7.14286C911.167 6.14286 888.833 8.14287 866.667 7.42859C844.5 6.7143 822.167 3.2857 800 5.42855C777.833 7.57141 755.5 15.2857 733.333 19.5714C711.167 23.8572 688.833 24.7143 666.667 26.4286C644.5 28.1429 622.167 30.4286 600 30.4286C577.833 30.4286 555.5 28.1428 533.333 27.5714C511.167 27.1428 488.833 28.5714 466.667 24.2857C444.5 20 422.167 9.99998 400 6.85713C377.833 3.85713 355.5 7.57141 333.333 8.99998C311.167 10.4286 288.833 9.57143 266.667 12.1429C244.5 14.7143 222.167 21 200 22.8571C177.833 24.7143 155.5 22.4286 133.333 20.2857C111.167 18.1429 88.8334 16.1429 66.6667 17.4286C44.5 18.5714 22.1667 22.8571 11.1667 25L0 27.1429V60H11.1667C22.1667 60 44.5 60 66.6667 60C88.8334 60 111.167 60 133.333 60C155.5 60 177.833 60 200 60C222.167 60 244.5 60 266.667 60C288.833 60 311.167 60 333.333 60C355.5 60 377.833 60 400 60C422.167 60 444.5 60 466.667 60C488.833 60 511.167 60 533.333 60C555.5 60 577.833 60 600 60C622.167 60 644.5 60 666.667 60C688.833 60 711.167 60 733.333 60C755.5 60 777.833 60 800 60C822.167 60 844.5 60 866.667 60C888.833 60 911.167 60 933.333 60C955.5 60 977.833 60 1000 60C1022.17 60 1044.5 60 1066.67 60C1088.83 60 1111.17 60 1133.33 60C1155.5 60 1177.83 60 1200 60C1222.17 60 1244.5 60 1266.67 60C1288.83 60 1311.17 60 1333.33 60C1355.5 60 1377.83 60 1400 60C1422.17 60 1444.5 60 1466.67 60C1488.83 60 1511.17 60 1533.33 60C1555.5 60 1577.83 60 1588.83 60H1600V0Z\" fill=\"#fff\"><\/path><\/svg><\/div>\n\n<\/div><\/div>\n\n\n\n<section class=\"wp-block-coolcompany-section\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-de-fem-vanligaste-fragorna-som-viktor-och-hans-team-pa-support-far\">De fem vanligaste fr\u00e5gorna som Viktor och hans team p\u00e5 support f\u00e5r.<br><\/h2>\n\n\n\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [{\n    \"@type\": \"Question\",\n    \"name\": \"Hur fungerar Cool Companys tj\u00e4nst?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Genom Cool Company kan privatpersoner skicka fakturor f\u00f6r sitt arbete utan att beh\u00f6va starta ett eget f\u00f6retag. Personen blir s\u00e5 kallat egenanst\u00e4lld och \u00f6verl\u00e5ter hantering av bl.a. skatt och moms till Cool Company. F\u00f6r att komma ig\u00e5ng skapar man ett konto med n\u00e5gra knapptryck, och d\u00e4refter f\u00f6ranm\u00e4ler de uppdrag man vill fakturera f\u00f6r n\u00e4r uppdraget \u00e4r slutf\u00f6rt. Genom att f\u00f6ranm\u00e4la uppdraget \u00e4r man dessutom trygg och f\u00f6rs\u00e4krad under uppdragets g\u00e5ng. N\u00e4r fakturan skickas dr\u00f6jer det som l\u00e4ngst 24 timmar att f\u00e5 pengarna p\u00e5 sitt konto, skattade och klara, efter det att Cool Company mottagit betalningen fr\u00e5n kunden.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"Varf\u00f6r f\u00e5r jag inte hela fakturabeloppet som l\u00f6n?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Oavsett om man frilansar som egenanst\u00e4lld eller har enskild firma beh\u00f6ver man betala skatt och sociala avgifter. P\u00e5 det belopp som du fakturerar din kund kommer skatt och sociala avgifter dras av, samt Cool Companys avgift p\u00e5 5,98%. Detta \u00e4r bra att ha i \u00e5tanke n\u00e4r du priss\u00e4tter din tj\u00e4nst till din kund. Anv\u00e4nd fakturakalkylatorn f\u00f6r att se hur mycket av fakturan som hamnar p\u00e5 ditt konto h\u00e4r.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"Kan jag g\u00f6ra avdrag och hur fungerar det?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Som frilansare med Cool Company kan du g\u00f6ra avdrag f\u00f6r ink\u00f6p som \u00e4r direkt relaterade till det aktuella uppdraget, och som f\u00f6rbrukas under uppdraget. Exempelvis, du kan k\u00f6pa in och g\u00f6ra avdrag f\u00f6r byggmaterial till ett projekt d\u00e4r du \u00e4r anlitad som hantverkare, men du kan inte k\u00f6pa in en dator med tio \u00e5rs garanti f\u00f6r ett uppdrag inom copywriting som str\u00e4cker sig n\u00e5gra m\u00e5nader. Viktor tipsar \u00e4ven att komma ih\u00e5g att ta betalt av din kund f\u00f6r ink\u00f6pet och sedan g\u00f6ra sitt avdrag i samband med att du fakturerar. L\u00e4s mer om avdrag och utl\u00e4gg h\u00e4r.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"Vilken moms ska jag ange p\u00e5 fakturan?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Momssatsen avg\u00f6rs baserat p\u00e5 vilken tj\u00e4nst som du s\u00e5lt och vilken typ av kund du har. D\u00e4rf\u00f6r \u00e4r det viktigt att du kollar upp vilken momssats du ska ange innan du fakturerar. \u00c4r du os\u00e4ker kan du alltid h\u00f6ra av dig till oss p\u00e5 supporten s\u00e5 ger vi dig svar p\u00e5 dina fr\u00e5gor. Du kan \u00e4ven l\u00e4sa mer p\u00e5 sidan allt om moms.\"\n    }\n  }]\n}\n<\/script>\n\n\n\n<div class=\"wp-block-columns is-style-columns2 is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">1. Hur fungerar Cool Companys tj\u00e4nst?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Genom Cool Company kan privatpersoner skicka fakturor f\u00f6r sitt arbete utan att beh\u00f6va starta ett eget f\u00f6retag. Personen blir s\u00e5 kallat egenanst\u00e4lld och \u00f6verl\u00e5ter hantering av bl.a. skatt och moms till Cool Company. F\u00f6r att komma ig\u00e5ng skapar man ett konto med n\u00e5gra knapptryck, och d\u00e4refter f\u00f6ranm\u00e4ler de uppdrag man vill fakturera f\u00f6r n\u00e4r uppdraget \u00e4r slutf\u00f6rt. Genom att f\u00f6ranm\u00e4la uppdraget \u00e4r man dessutom trygg och f\u00f6rs\u00e4krad under uppdragets g\u00e5ng. N\u00e4r fakturan skickas dr\u00f6jer det som l\u00e4ngst 24 timmar att f\u00e5 pengarna p\u00e5 sitt konto, skattade och klara, efter det att Cool Company mottagit betalningen fr\u00e5n kunden.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Varf\u00f6r f\u00e5r jag inte hela fakturabeloppet som l\u00f6n?&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Oavsett om\u00a0man frilansar som egenanst\u00e4lld eller har enskild firma beh\u00f6ver man betala skatt och sociala avgifter. P\u00e5 det belopp som du fakturerar din kund kommer <a href=\"https:\/\/coolcompany.com\/se\/resurser\/ekonomi\/skatt\/sociala-avgifter\/\">skatt och sociala avgifter<\/a> dras av, samt Cool Companys avgift p\u00e5 5,98%. Detta \u00e4r bra att ha i \u00e5tanke n\u00e4r du priss\u00e4tter din tj\u00e4nst till din kund. Anv\u00e4nd\u00a0<a href=\"https:\/\/coolcompany.com\/se\/resurser\/ekonomi\/fakturakalkylatorn\/\">fakturakalkylatorn<\/a>\u00a0f\u00f6r att se hur mycket av fakturan som hamnar p\u00e5 ditt konto h\u00e4r.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Kan jag g\u00f6ra avdrag och hur fungerar det?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Som frilansare med Cool Company kan du g\u00f6ra avdrag f\u00f6r ink\u00f6p som \u00e4r direkt relaterade till det aktuella uppdraget, och som f\u00f6rbrukas under uppdraget. Exempelvis, du kan k\u00f6pa in och g\u00f6ra avdrag f\u00f6r byggmaterial till ett projekt d\u00e4r du \u00e4r anlitad som hantverkare, men du kan inte k\u00f6pa in en dator med tio \u00e5rs garanti f\u00f6r ett uppdrag inom copywriting som str\u00e4cker sig n\u00e5gra m\u00e5nader. Viktor tipsar \u00e4ven att komma ih\u00e5g att ta betalt av din kund f\u00f6r ink\u00f6pet och sedan g\u00f6ra sitt avdrag i samband med att du fakturerar. L\u00e4s mer&nbsp;<a href=\"https:\/\/coolcompany.com\/se\/resurser\/ekonomi\/avdrag-utlagg\/\">om avdrag och utl\u00e4gg<\/a>&nbsp;h\u00e4r.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">4. N\u00e4r f\u00e5r jag betalt?&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cool Company betalar ut din l\u00f6n inom 24 timmar efter att din kunds betalning inkommit till oss, men kom ih\u00e5g att det kan ta ett par bankdagar. Om din kund inte betalar innan f\u00f6rfallodagen som anges p\u00e5 fakturan hj\u00e4lper vi dig att skicka ut p\u00e5minnelse.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Vilken moms ska jag ange p\u00e5 fakturan?&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Momssatsen avg\u00f6rs baserat p\u00e5 vilken tj\u00e4nst som du s\u00e5lt och vilken typ av kund du har. D\u00e4rf\u00f6r \u00e4r det viktigt att du kollar upp vilken momssats du ska ange innan du fakturerar. \u00c4r du os\u00e4ker kan du alltid h\u00f6ra av dig till oss p\u00e5 supporten s\u00e5 ger vi dig svar p\u00e5 dina fr\u00e5gor. Du kan \u00e4ven l\u00e4sa mer p\u00e5 sidan&nbsp;<a href=\"https:\/\/coolcompany.com\/se\/resurser\/ekonomi\/skatt\/moms\/\">allt om moms<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/coolcompany.com\/se\/wp-content\/uploads\/sites\/2\/2020\/06\/heart-love-300x263.png\" alt=\"F\u00f6rs\u00e4krad och trygg\" class=\"wp-image-6016\" title=\"heart-love\" srcset=\"https:\/\/coolcompany.com\/se\/wp-content\/uploads\/sites\/2\/2020\/06\/heart-love-300x263.png 300w, https:\/\/coolcompany.com\/se\/wp-content\/uploads\/sites\/2\/2020\/06\/heart-love.png 323w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Ett sista tips fr\u00e5n support<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Kolla alltid igenom fakturan en extra g\u00e5ng innan den skickas iv\u00e4g, och fr\u00e5ga hellre en g\u00e5ng f\u00f6r mycket \u00e4n en g\u00e5ng f\u00f6r lite. Vi finns h\u00e4r och hj\u00e4lper g\u00e4rna till s\u00e5 att fakturan som landar hos din kund \u00e4r r\u00e4tt. Glada kunder \u00e4r \u00e5terkommande kunder.&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<section class=\"wp-block-coolcompany-section\">\n<div class=\"wp-block-columns is-style-columns1 is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center wp-block-paragraph\">\u00c4ven om m\u00e5nga fr\u00e5gor \u00e4r \u00e5terkommande tycker Viktor och g\u00e4nget p\u00e5 support att det m\u00e4rks att m\u00e4nniskor idag&nbsp;har betydligt b\u00e4ttre koll p\u00e5 frilansv\u00e4rlden och hur egenanst\u00e4llning fungerar,&nbsp;j\u00e4mf\u00f6rt med n\u00e5gra \u00e5r tillbaka.&nbsp;<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Ofta vill man bara ha en bekr\u00e4ftelse p\u00e5 att man gjort, t\u00e4nkt eller l\u00e4st r\u00e4tt.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-7d812b4c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-secondary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/coolcompany.com\/se\/faq\/\" target=\"_blank\" rel=\"noreferrer noopener\">fler fr\u00e5gor och svar<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/section>\n\n\n\n<div class=\"wp-block-coolcompany-separator is-style-has-shadow has-transparent-background-color has-background has-transparent-background-color has-background\"><svg width=\"100%\" viewBox=\"0 0 1600 60\" fill=\"none\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill=\"rgb(241,236,253)\" d=\"M0 0L29.6667 1.75612C59.5 3.36587 118.833 6.87807 178 12C237.167 17.122 296.167 23.8537 355.333 22.6829C414.5 21.5122 473.833 12.1464 533.333 9.07319C592.833 5.85368 652.167 8.78051 711.333 11.2683C770.5 13.6098 829.5 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has-text-align-center\" id=\"h-rekommenderade-inlagg\">Rekommenderade inl\u00e4gg <\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<style>\n    .rekai-newsarticle-article {\n      margin-top: 20px;\n      margin-left: 20px;\n      margin-right: 20px;\n      border: 2px solid;\n      border-color: #e2e2e2;\n      border-radius: 5px;\n      height: 240px;\n      background-color: white;\n   }\n   .rek-prediction a {\n      color: #7142E9;\n   }\n    h4.subheading {\n      margin-top: 10px;\n      padding-left: 10px;\n      padding-right: 10px;\n      padding-bottom: 10px;\n   }\n<\/style>\n\n<div class=\"rek-prediction\"id=\"news\"\n  data-selector=\"#news\"\n  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1066.67 27.8049C1126.17 29.2683 1185.5 27.8049 1244.67 23.7073C1303.83 19.4634 1362.83 12.7317 1422 8.34148C1481.17 3.95124 1540.5 1.90246 1570.33 1.02441L1600 0V60H1570.33C1540.5 60 1481.17 60 1422 60C1362.83 60 1303.83 60 1244.67 60C1185.5 60 1126.17 60 1066.67 60C1007.17 60 947.833 60 888.667 60C829.5 60 770.5 60 711.333 60C652.167 60 592.833 60 533.333 60C473.833 60 414.5 60 355.333 60C296.167 60 237.167 60 178 60C118.833 60 59.5 60 29.6667 60H0V0Z\"><\/path><\/svg><\/div>\n","protected":false},"excerpt":{"rendered":"<p>H\u00e4r \u00e4r de vanligaste fr\u00e5gorna som v\u00e5r kundsupport st\u00f6ter p\u00e5 fr\u00e5n befintliga och aspirerande frilansare. <\/p>\n","protected":false},"featured_media":6016,"template":"singular.php","categories":[],"tags":[4797],"class_list":["post-7039","blog","type-blog","status-publish","has-post-thumbnail","hentry","tag-inspiration-tips"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.2 (Yoast SEO v28.3) - 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